You have 14 days from the receiving of your order to notify us about your return request without explanation.
To do so, you have to send us an email at email@example.com with your intention to withdraw from the agreement.
Within the period of 14 days, you have to return the artwork/s in perfect condition and in its/their original packaging with relevant receiving note to the following address:
Calle En Llop, 1, p/ta 3
Once we have received your return, you have the following choices:
- To choose a new photograph of an equivalent value
- To receive a gift cheque from Monochrome Hub Gallery for the equivalent amount
- Full refund of all payments received from you
Shipping charges for returning as well as any other management fee (if any) are your responsibility. The artwork/s need to be like new, with its/their original package and contents otherwise it will be rejected for exchange or refund.
Any purchase in our online gallery can be fully cancelled up to 24 hours after making the payment.
Steps to cancel your order (up to 24 hours after purchase)
- Enter the order confirmation email that we have sent you and locate the order number (example: #1234).
- Send us an email to firstname.lastname@example.org with the SUBJECT: Cancel Order: XXXXX (Write your order number here). Send us your name, email and payment details, to be able to do the refund.
We’ll contact you within 24 hours and proceed to refund your order.
Keep in mind that if we receive your request for cancellation after these 24 hours, your order could be on its way and therefore your request can’t be accepted.