SHIPPING
ORDER PROCESSING
Each piece is individually produced upon order. Production begins once your payment is confirmed. Orders ship within 7 business days (3–5 days for photobooks).
PACKAGING & TRACKING
All orders are carefully prepared, securely packaged, and fully trackable. Limited editions and Collector’s works ship in archival packaging. Posters are shipped rolled in sturdy tubes.
DELIVERY TIMES
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Europe: 3–7 business days
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International: 5–14 business days (varies by location)
CUSTOMS & DUTIES
International customers outside the EU may be responsible for customs duties, taxes, or fees imposed by local authorities. These charges are not included in our prices and are the responsibility of the recipient.
PAYMENT
SECURE CHECKOUT
Payments are processed through a secure, encrypted gateway. Your information is handled safely and confidentially.
We accept all major credit cards and select local methods.
RETURNS & EXCHANGES
Due to the limited and custom-made nature of our editions, return policies vary by product type. Please review carefully before purchasing.
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LIMITED EDITIONS & COLLECTOR’S WORKS: Final sale. No returns or exchanges.
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POSTERS (OPEN EDITION): Returnable within 14 days of delivery if unused and in original packaging. Return shipping is at the customer’s expense.
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PHOTOBOOKS: Standard photobooks may be returned unused within 14 days. Signed or rare books are final sale.
IF YOU PAID WITH KLARNA: Please get in touch with us directly before initiating a return through Klarna. This ensures your request is processed smoothly and avoids any delays or complications.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us at contact@monochrome-hub.com within 48 hours of delivery. We will review and resolve the issue promptly.
CONTACT
For further assistance or questions regarding shipping and returns, please contact us directly at: