DELIVERY

Your order is produced individually just for you. For this reason, the delivery can take a little longer than for ready-to-ship inventory. Depending on your product type, it can take up to ten business days to get everything produced. 

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders here or with our local logistics partner, with your order number. Please, provide your contact phone number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

For all international deliveries, the time taken is depend on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

 

RETURN

You have 14 days from the receiving of your order to notify us about your return request without penalties and without explanation. 

To do so, you have to send us an email at support@monochrome-hub.com with your intention to withdraw from the agreement.

Within the period of 14 days, you have to return the photograph/s in perfect condition and in their original packaging with relevant receiving note to the following address:

Calle Avellanas, 3

Valencia, 46003

Spain

 

Once we received your return, you have the following choices:

  • To choose a new photograph of an equivalent value
  • To receive a gift cheque for the equivalent amount
  • To refund the value of the returned goods

 

Shipping charges for returning as well as any other management fee (if any) are your responsibility. The photographs need to be like new, with their original package and contents otherwise it will be rejected and not refunded. If you choose the refund the value of the returned goods (excluding customs duties and managing fees) we will return your money, within 14 days, in the credit card, bank account or PayPal account used for the payment of the order.

 

SHIPPING COSTS

We offer shipping rates based on the item's price. You can check them below:

ITEM PRICE  / COUNTRY SHIPPING PRICE
SPAIN - Standard Shipping
up to € 500 €5
from € 500 to € 2000 €25
EU - Standard Shipping
up to € 120 €10
from € 120 to € 500 €15
from € 500 to € 2000 €55
NORTH AMERICA, AUSTRALIA, RUSSIA, SERBIA - Standard Shipping
up to € 200 €25
from € 200 to € 500 €65
from € 500 to € 2000 €150
REST OF THE WORLD - Standard Shipping
up to € 200 €35
from € 200 to € 500 €80
from € 500 to € 2000 €200

 

We offer worldwide shipping using specialised carriers. To calculate shipping rates, you can refer to our shipping rates calculator in your shopping cart which will auto calculate the delivery charges without the need of payment or registration. 

 

TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.